Government Services

Complaint Management

Public grievance resolution system

A transparent, high-accountability grievance redressal system for municipal governance.

Project Details

Year

2025

Duration

14 weeks

Status

Live

The Challenge

Citizens felt disconnected from municipal progress. Grievances were filed but rarely tracked, leading to public frustration and a lack of data-driven insights for officials.

Our Strategic Solution

We built a "Grievance Cycle" tracking platform that assigns tickets to departments based on keywords. We integrated GPS tracking for field issues and automated escalation metrics to ensure no complaint is ignored.

Key Features

GPS-tagged Complaint Submission

Automated Department Routing AI

Citizen Real-time Tracking Portal

Administrative Performance Heatmaps

Security & Governance

Anonymity Options for Whistleblowers

Government Cloud Hosting (G-Cloud)

Immutable Audit Trails

Tangible Impact

60% faster resolution of critical public issues

Increased citizen satisfaction score by 45%

Transparent data used for annual budget planning

"This is true digital democracy. We finally have a system that makes the government accountable to the people."

Civic Officer

Municipal Corporation

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